FAQs
Opening Hours
Wed–Saturday: 8:30am–4:30pm
inc some Public Holidays
Shipping
Postage is via Aust Post.
Standard or Express?
The option is yours. If you are not home when your delivery arrives it will be left at the post office for your collection. You may want it sent to your workplace address or the 'LEAVE AT DOOR' option if you feel it’s safe to do so. Please note we are not responsible for missing parcels if you choose to opt out of signature on delivery. Parcels are able to be tracked via Australia Post.
How long does it take for my online order to be shipped?
We ship items ASAP, usually next business day. The arrival of your parcel will depend on where it is being sent. For parcels within Australia, it is
generally 2-5 business days and International 5-7 business days. You will be issued a tracking number once your order is sent so you can keep
up to date with its travels. Please note that COVID is causing postage delays everywhere with every service.
How are my items shipped?
We can ship anywhere. Your shipping rates will be calculated at the checkout. Your shipping price will depend on the size and weight of your
order, as well as your location.
You have the option to choose standard post or Express Post.
Ceramics and candles require a lot of care when packing to ensure safe arrival. Sometimes our postage costs are a little higher than if we were shipping non-fragile items.
International Parcels
We use Australia Post international to ship your items and for most destinations it will take 5-7 business days to arrive. You will be provided a tracking number to check the status of your package.
Please note some countries will charge you a customs fee. You may have a limit to what you can import before you are charged any duties and ceramics and candles may be exempt from duties in some countries. Please check with your customs office before ordering. If you have ordered and customs holds your parcel you should be notified by them. If your parcel hasn't arrived within 2 weeks, please check your tracking and contact your local post office for assistance.
Packaging
Due to the fragile nature of our products we need to ensure it is packaged correctly. We use biodegradable and compostable packaging; Packing peanuts, shipping bags, boxes, paper wrap and paper stickers are biodegradable and home compostable. The bubble wrap is either biodegradable or recycled as we collect packaging from other local business to up-cycle and keep costs down when possible.
Returns Policy
We do accept returns on items that have been damaged during shipping. If your item arrives to you damaged please contact us within 48 hours with photographs of the damage and the outer box (we need these to claim delivery insurance. If we can replace it with something you are happy with, we will. Otherwise, we will refund your purchase and postage in full.
Handmade Ceramics
Mannix Ceramics is made from a range of quality clays and glazes depending on the item.
How do I best care for my handmade ceramic pieces?
Ceramics need to be handled with care and are fragile by nature. Please make sure pieces don’t get bumped on taps as chips or hairline cracks can occur.
Hand-wash and do not put in dishwasher.
Ceramics
All ceramics are checked to be in good order before we carefully package and send your items.
We do not accept returns for change of mind or ceramics damaged after use. Once your ceramic is unwrapped and in use, we are not responsible for any cracks or breakages.
Ceramics are sensitive to thermal shock so please avoid heating or cooling your ceramics too quickly, eg. pouring hot water in a mug washed in cold water.
Please note that each piece is handmade creating unique variations in glaze, size and colour. This is part of the beauty of handmade and the surprise of opening every new kiln load.
Candles
All candles are made from the finest quality materials. Ethically sourced coco-soy wax. Cotton or timber wicks and premium scents. The maximum scent load is added to all our candles to ensure a full-bodied aroma once lit. Some scents have a good cold throw (smell when unlit) and others have a mild fragrance and only reach their potential once warm.
To burn a candle properly you are encouraged to follow instructions. Candle wax has a memory, so the lit time is important. To prevent tunnelling of wax you should keep candle alight until entire surface is melted across to the edge. This usually takes at least a couple of hrs depending on width of the vessel. Keep wick short. If wick ever mushrooms which sometimes happened with cotton wicks. Place saucer over candle to put flame out. Once wax has cooled cut wick shorter and bend slightly. This usually alleviates any further issues.
Do not leave lit candles unattended or place near a draught or near flammable items such as curtains. Take care not to place where it could be bumped by pets or children.
No returns on sale items.
Classes and Workshops
What workshops and classes are available?
Visit our Workshop page for a complete list of class dates and times.
Where are the classes held?
Classes are held at Mannix Makers Studio:
I Grimwade Crt, Nth Caulfield 3161
What time does my class start?
All class start times are listed on the Workshop
What if I book a class and I can’t attend?
Please check you are still available for the dates you have booked for, as bookings will not be credited unless another student on a wait list can fill your place in the course. Be sure to give us as much notice as possible. If filled by another student, you will receive a course credit. No refunds will be issued. However, you are more than welcome to send someone in your place for the one-day workshops.
There are strictly no refunds issued for classes that cannot be attended by the student.
What do I need to bring to a class?
- Clothes you don’t mind getting clay on, we find an old shirt or apron work best.
- A towel
- Wine/Beer/ Water Bottle optional
Tool Sets
Tools are available to purchase
Purchasing Extra Clay
Subject to availability. You can purchase extra clay by the bag. Terracotta, Earthenware or Mid-Fire
When can I collect my finished pieces from one-day workshops?
You will receive an email letting you know when you can come and pick up your finished pieces usually four weeks after the class as it requires 2 firings.
Questions?
Please email at Kimberley@mannixceramics.com.au